Orders received by 13.30 p.m. are dispatched the same day if they are in stock following notification of the satisfactory authorisation of your credit/debit card by SagePay or Paypal. The money is not debited from your card until the goods are dispatched.
Out of stock items are shipped as soon as we have them in stock. Our aim is to ship out of stock goods as soon as we can. We will notify you by e-mail when out of stock goods are being shipped.
We can post our Stix2 product to any country in the world.
Call: +44 (0)191 269 7810 or Email: firstname.lastname@example.org
Stix2 provides high-quality goods and services.
You may cancel your order in accordance with the Consumer Protection (Distance Selling) Regulations.
To cancel your order you must contact us in writing, by fax or email before your order is dispatched. If you wish to cancel your order once you have recieved this please read our returns policy.
Stix2 is happy to replace/refund any goods that are confirmed faulty.
If you wish to return any goods, please contact us in writing, by fax or email stating your name, address, telephone number, email address, order reference, transaction reference, date of purchase, item/s purchased, and the order total. This will help us to ensure a prompt service. DO NOT return goods without first contacting us as they will be rejected by the warehouse.
As soon as we receive the goods we will consider and action your request, this will be confirmed to you by e-mail using the e-mail address you notified us with. Where a refund has been requested and agreed, we will refund your card no later than 30 working days following the date of our confirmation e-mail.
If the returned items are to be exchanged, the replacement items if held in stock will be dispatched within 1 working day of the date of our confirmation e-mail. If the items are not in stock we will notify you of the new dispatch date by e-mail.
You will not be charged delivery on the replacement of faulty items. If the returned items are not faulty and are to be sent back to you, our normal delivery charges will apply. We will, of course, confirm this to you by e-mail.
If you would like further information on our returns policy please write, fax or email us. If you need to return goods, please do so after you receive our confirmation e-mail using the address shown below:
Westway Industrial Estate
Tyne & Wear
Telephone: 0191 269 7810
Fax: 0191 267 1028