Privacy Policy

Stix2 is fully committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We will never sell or make available your information to third parties for marketing purposes.

We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent. We do not send unsolicited email marketing.

We will give you the chance to refuse any marketing e-mail from us or from another trader in the future.

The type of information we will collect about you includes:

  • Your Name
  • Address
  • Phone Number
  • E-mail
  • Delivery Address

This is required to enable us to fulfill your order and to communicate with you about your order.

We do not have access to your Credit/Debit Card details. This information is securely processed by our credit card clearing organisation Sage Pay or the option of PayPal. Sage Pay notify us only of the amount paid, your name, address, delivery details and payment reference.

Stix2 will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You have the right to check the information that we hold about you by e-mailing us at If you find any inaccuracies we will delete or correct it promptly.

The personal information that we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We use session cookies and JavaScript on our web site, this is part of how we process your order via our shopping cart to Sage Pay. It is necessary to have cookies enabled on your browser to enable you to purchase items on our Web Site. We do not store any personally identifying information, session cookies enable us to store information about the items and quantities you have ordered so that we can pass this on to Sage Pay for secure credit card order processing. Once the transaction is completed at Sage Pay and you return to our web site, the session cookie is removed.

When you browse our web site, we may automatically collect non-personal information about you such as the type of Internet browser you use or the web site from which you linked to our web site. You cannot be identified from this information and it is only used to assist us in providing an effective service on our web site and to improve our search engine ratings.

If you have any questions/comments about privacy, you should:

Brumwell House
Westway Industrial Estate
Tyne & Wear
NE15 9EW

Telephone: 0191 269 7810
Fax: 0191 267 1028